Privacy Policy
This Privacy Policy applies to the game Ranchoo: Island Ranch (also known as Dream Island Ranch / Happy Ranch) (the “Game”), developed and operated by ranchoo.org (“we”, “us”, or “our”), available at https://ranchoo.online and in related mobile applications. We take your privacy seriously. This Policy explains how we collect, use, store, share, and protect your personal information, and the rights you have. By using the Game, you agree to this Policy.
1. Information We Collect
Depending on how you use the Game, we may collect:
1.1 Information you provide
- Nickname, email, and phone number (if applicable) when registering
- Information you share when contacting support
- Information submitted for events or surveys
1.2 Information collected automatically
- Device data: model, OS version, device identifiers (e.g. Android ID, advertising IDs), network type, IP address
- Game data: progress, achievements, virtual items, operation logs, crash reports
- Usage data: login times, session length, feature usage
1.3 Information from third parties
The Game may integrate third-party services (ads, analytics, payments, etc.) that collect data under their own policies.
We do not intentionally collect sensitive personal information unrelated to Game features (e.g. biometrics, precise location, religion).
2. How We Use Information
We use collected information only to:
- Provide, maintain, and improve the Game
- Complete registration, login, and identity verification
- Save progress and process game data
- Handle in-game purchases and payments
- Analyze performance, fix bugs, and improve experience
- Send Game-related notices (events, updates)
- Prevent cheating, fraud, and security risks
- Comply with legal obligations
We will not use your personal information for unrelated marketing or other purposes without your clear consent.
3. Sharing, Transfer, and Disclosure
We do not sell your personal information. We may share it only when:
- You give clear consent
- Necessary to provide the service (e.g. payment, cloud, analytics partners under confidentiality obligations)
- Required by law or by regulators / courts
- Needed to protect our or others’ legitimate rights (e.g. anti-cheat, security incidents)
In a merger, acquisition, or asset transfer, we will require the new holder to honor this Policy or seek your consent again.
4. Storage and Security
Location: Personal information is primarily stored on servers in mainland China. If cross-border transfer is required, we will follow applicable law and apply safeguards.
Retention: We keep information only as long as needed for the purposes in this Policy. After account deletion, we delete or anonymize it within a reasonable period, unless law requires otherwise.
Security: We use encryption in transit, access controls, data minimization, audits, and other measures. Absolute security cannot be guaranteed.
5. Your Rights
Subject to applicable law, you may:
- Access and correct: view or update account information
- Delete: request deletion of personal information where eligible
- Withdraw consent: via Game settings or by contacting us
- Delete account: in-game (Me → Support) or by emailing us
- Obtain a copy: request a copy of your personal information
To exercise these rights, contact us using the details below. We will respond within a reasonable time.
6. Children’s Privacy
The Game is primarily intended for users aged 14 and above. We do not knowingly collect personal information from children under 14. If we learn we have done so, we will delete it promptly. Guardians who believe we may have collected a child’s data should contact us immediately.
7. Cookies and Similar Technologies
We may use cookies, SDKs, and similar technologies to identify devices, keep you signed in, and analyze usage. You can manage related permissions in device settings.
8. Updates to This Policy
We may update this Policy for business or legal reasons. Updates will be posted in the Game or on our website; material changes will be highlighted. Continued use means you accept the updated Policy.
9. Contact Us
Questions, requests, or complaints about this Policy or personal-information processing:
- Website: https://ranchoo.online
- Email: ranchoo@ranchoo.org
- In-game: Me → Support
We aim to reply as soon as possible (usually within 15 business days).
Thank you for supporting Ranchoo: Island Ranch.